C&C International Recruitment Accepting Resumes For:
 
Senior User Support Specialist
Litigation Support Services
U.S. Department of Justice, Civil Rights Division
Washington, D.C. 20002
 
This is an Service Contract Act position with a pay rate of $28.14 an hour that includes a health and welfare benefit. 
 
No travel required for this position.
 
Period of Performance:

 This is a full-time position to work on-site in support of Civil Rights Division.
Position may transition to temporary tele-work/ telecommuting schedule.
Normal office operations for the position is a full-time/ on-site/ in office position in Washington, D.C. 20002
 
Requested Resume Format:

•   A one-paragraph overview highlighting qualifications for the position, software certifications, and education.
•  Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum 3 pages
• Three (3) professional references: 

Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure: 

• Request to upload resume with references as one file, no more than three (3) pages, in the above format
  • Or
• Email resume and references as one file to: recruiting@ccintercomputers.com
• Professional references are requested to assist in with determining reliability and character of applicants.  Resume without references may not be considered.

Special Requirements:
 
-  Must be a U.S. Citizen
-  Must be able to obtain a U.S. government Public Trust security clearance
(active security clearance preferred)
 
Qualifications:

• Must have an undergraduate degree.
• Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx)
• 4+ years demonstrated experience in setting up and monitoring WebEx trainings (troubleshooting technical issues with users and resolving issues).
• 4+ years demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, training users, troubleshoot issues and resolve issues
• 4+ years demonstrated experience in setting up Team Meetings; training over 100 users on
• 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
• 4+years demonstrated experience in training over 100 users in all aspects of Skype for business.
• Troubleshooting all technical issues with users including but not limited: to audio / video issues and resolving issues.
• Team Meeting; troubleshooting technical issues; and resolving issues.
• Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
• Demonstrated ability to diagnose issues with Zoom (audio / video; links, etc).
• Demonstrated ability to resolve issues with Zoom.
• Must be able to describe differences between basic and licensed accounts, and advantages and disadvantages of each platform.

Responsibilities and Duties;
 
Setup, monitor, train, troubleshoot, diagnose and resolve issues with web conferencing tools including but not limited to:

•  Zoom.gov
• Skype for Business
• WebEx
• Team Meeting
• Adobe Connect