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Senior User Support Specialist, U.S. Dept. of Justice, Sept. 2020

Washington, D.C. · Information Technology
C&C International Recruitment Accepting Resumes For:
 
Senior User Support Specialist
Litigation Support Services
U.S. Department of Justice, Civil Rights Division
Washington, D.C. 20002
 
This is a temporary to permanent hire contract position with a pay rate of $28.14 an hour.  Expected annual salary as permanent federal contract employee $58,500.00.
 
No travel required for this position.
 
Period of Performance:
 
Full time position currently operating under a temporary tele-work/ telecommuting schedule
The hours are 8:30 a.m. – 5:15 p.m. 
Upon resuming normal office operations, the position is a full-time/ on-site/ in office position in Washington, D.C. 20002
 
Requested Resume Format:
  •   A one-paragraph overview highlighting qualifications for the position, software certifications, and education.
  •  Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum 3 pages
  • Three (3) professional references: 
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure: 
  • Request to upload resume with references as one file, no more than three (3) pages, in the above format
    • Or
  • Email resume and references as one file to: recruiting@ccintercomputers.com
  • Professional references are requested to assist in with determining reliability and character of applicants.  Resume without references may not be considered.
Special Requirements:
 
-  Must be a U.S. Citizen
-  Must be able to obtain a U.S. government Public Trust security clearance
(active security clearance preferred)
 
Qualifications:
  • Must have an undergraduate degree.
  • Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for business, WebEx)
  • 4+ years demonstrated experience in setting up and monitoring WebEx trainings (troubleshooting technical issues with users and resolving issues).
  • 4+ years demonstrated experience in all aspects of Adobe Connect (to set up, monitor meetings, training users, troubleshoot issues and resolve issues
  • 4+ years demonstrated experience in setting up Team Meetings; training over 100 users on
  • 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
  • 4+years demonstrated experience in training over 100 users in all aspects of Skype for business.
  • Troubleshooting all technical issues with users including but not limited: to audio / video issues and resolving issues.
  • Team Meeting; troubleshooting technical issues; and resolving issues.
  • Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
  • Demonstrated ability to diagnose issues with Zoom (audio / video; links, etc).
  • Demonstrated ability to resolve issues with Zoom.
  • Must be able to describe differences between basic and licensed accounts, and advantages and disadvantages of each platform.
Responsibilities and Duties;
 
Setup, monitor, train, troubleshoot, diagnose and resolve issues with web conferencing tools including but not limited to:
  •  Zoom.gov
  • Skype for Business
  • WebEx
  • Team Meeting
  • Adobe Connect
 
 
 
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