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User Support Specialist/ Help Desk, Ft. Myers U.S. Attorney's Office

Ft. Myers, FL · Information Technology

C & C International Recruitment Accepting Resumes For:

User Support Specialist/ Help Desk  to assist in the work of the

Legal/ Litigation Support Services, U.S. Attorney’s Office
U.S. Department of Justice
Ft. Myers, FL 33901

---  Resumes requested on or before 2:00 p.m. EST Tuesday, March 8th, 2022  ---

---  Please review the Resume Requirements, Qualifications, and Responsibilities/ Duties for the position prior to providing resume with references.  ---

(Candidates reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume.)

---  This position requires knowledge/ experience with litigation support applications to include word processing, spreadsheet, presentation and graphics packages, such as Relativity, Concordance, Summation, Trial Director, Case Map, Case Text.

Interested persons without such experience listed on a resume, may not be reviewed or considered for the position.  ---

This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $23.60 that includes a Health and Welfare Benefit of $4.22 an hour.

Service  Contract Act, or SCA, position pay rates are determined by the U.S. Department of Labor, Wage and Hour Division. 
More information is available at
https://sam.gov/content/wage-determinations


Upon completion of six (6) months of employment, the selected candidate can expect an annual salary as a permanent full-time employee with the federal contractor.


Period of Performance: 

--  40 hours per week, Monday – Friday, 8:30 a.m. – 5:00 p.m. with the exception of federal holidays, unless otherwise stated
--  Core hours may change depending on the business needs of the client

 --  Date of hire through May 31, 2022 with the potential for annual extensions

--  Overtime and travel may be required as needed with proper authorization
--  Individual may support any division/section within depending on the needs of the office at time of hire

Resume Requirements:

Full contact information is requested on the resume for security clearance procedures. 
 
  •  A one-paragraph overview highlighting qualifications for the position, software experience, and education  
-  Please clearly include software applications experience and certifications  -
  • Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum two (2) pages, to include professional references
  • Please provide three (3) professional references in the following format:

Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
 
  • Please include the following contact information:  full name, home address, home phone number, mobile phone number, and personal email address
  • For each position and school attended, please list the following:

City and State
Dates of Employment (month and year)
Date of Graduation (month and year)
 
Special Requirements:
 
-  Must be a U.S. citizen
 
-  Must obtain a U.S. government security clearance, Public Trust
(active clearance preferred)


User Support Specialist/ Help Desk
Qualifications: 
 
  • *Excellent written and oral communication skills
  • *Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
  • *Certain applications may require certification by the software provider
  • *Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
  • *Experience with DoJ office automation environments extremely helpful
  • *Should be an expert user of the government's word processing, spreadsheet, and email systems
  • *Pleasant telephone manner important
  • *Ability to consistently deliver highest quality work under extreme pressure
  • *Ability to obtain a security clearance
  • *Must be a U.S. Citizen

Preferred Qualifications:
 
  • *Experience working in a government and/or litigation support environment in conjunction with basic qualifications, is strongly preferred
  • *Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred
  • *Prior experience in automated litigation support preferred
  • *Undergraduate degree valued
  • *Current or active clearance

User Support Specialist/ Help Desk
Responsibilities/Duties:

Responsible for assisting the district I.T. Staff in performing a variety of tasks associated with the day-to-day operations and administration of I.T. systems within the office. These duties include a wide range of information technology support to meet the U.S. Attorney's Office information needs using network hardware and software capabilities.

Typical assignments include the following but not limited to:

Customer Support: 
Assists in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training
IT Systems/Network Administration
Performs duties related to the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission of information in voice, data, and/or video formats
Information Systems Security: 
Performs assignments related to the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of systems, programs, policies, procedures, and tools
Internet:
Performs routine assignments and segments of projects related to technical planning, design, development, testing, implementation, and management of internet, intranet, and extra-net activities, including systems/applications development and technical management of Web sites

The above-mentioned duties may be performed as single functions or in combination with one another.

 
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