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Jan. 2023 Post, User Support Specialist, U.S. Attorney's Office, Miami

Miami, FL · Information Technology
C & C International Recruitment Accepting Resumes For:

User Support Specialist to assist in the work of the

U.S. Attorney’s Office, U.S. Department of Justice
Miami, FL 33132

---  Please review the Resume Requirements, Qualifications, and Responsibilities/ Duties for the position prior to providing resume with references.  ---
(Please email recruiting@ccintercomputers.com to request a resume template.
Include position, division, and location in subject line.)

(Candidates reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume.)

This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $ 18.95 that includes a Health and Welfare Benefit of $4.22 an hour.

Service  Contract Act, or SCA, position pay rates are determined by the U.S. Department of Labor, Wage and Hour Division. 
More information is available at
https://sam.gov/content/wage-determinations


Upon completion of six (6) months of employment, the selected candidate can expect SCA pay rate as a permanent full-time employee with the federal contractor.


Period of Performance: 

Date of hire through current contract period through May 2023, potential for annual extension and hire as full-time federal contract employee after six (6) months employment

Normal Work Operations: Monday through Friday, 8:30 a.m. to 5 p.m., 40 hours a week, with the exception of federal holidays
(Work hours may be adjusted by federal personnel.)

Travel will be required one to two (1-2) days a week with government provided vehicle.


Resume Requirements:

Full contact information is requested on the resume for security clearance procedures. 
Resumes without complete requested information may not be considered or reviewed.
 
  •  A one-paragraph overview highlighting qualifications for the position, software experience, and education  
-  Please clearly include software applications experience and certifications  -
-  Clearly state experience in e-Discovery software applications such as Relativity, iPro, Case Map, Trial Director, Concordance, et cetera
  • Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum two (2) pages, to include professional references
  • Please provide three (3) professional references in the following format:

Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
 
  • Please include the following contact information:  full name, home address, home phone number, mobile phone number, and personal email address
  • For each position and school attended, please list the following:

City and State
Dates of Employment (month and year, MM/YYYY)
Date of Graduation (month and year, MM/YYYY)
 
Special Requirements:
 
-  Must be a U.S. citizen
 
-  Must obtain a U.S. government security clearance, Public Trust
(active clearance preferred)


User Support Specialist
Qualifications (not limited to): 
 
  • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
    • Certain applications may require certification by the software provider
 
  • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
 
  • Experience with DoJ office automation environments extremely helpful
  • Should be an expert user of the government's word processing, spreadsheet, and email systems
  • Excellent oral and written communication skills required
  • Pleasant telephone manner important

From Statement of Work

Qualifications:
• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
• Certain applications may require certification by the software provider.
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported.
• Prior experience in automated litigation support preferred.
• Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems.
• Excellent oral and written communications skills required.
• Pleasant telephone manner important. Undergraduate degree valued.


Preferred Qualifications:
 
  • Undergraduate degree valued
  • Prior experience in automated litigation support preferred
  • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred


User Support Specialist
Responsibilities/Duties (not limited to):

The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.
Travel to other district offices is required on a regular basis using government provided vehicles. Travel required one to two (1-2) days per week.

• Assisting users with various I.T. related troubles
• Installing and maintaining USAO hardware and software
• Physically moving I.T. equipment
• Administering user accounts
• Monitoring and diagnosing I.T. systems
• Actively using trouble tickets to follow issues
• Training district users
• Tracking I.T. equipment
 
    • Provides telephone help desk and on-site support to end users
      • Applications supported will be chiefly litigation support applications but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages
 
    • Provides assistance in using hardware and software
    • Performs Help Desk functions, such as answering and responding to user phone calls
    • Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases
 
    • Installs and troubleshoots litigations support packages on user desktops
    • Provides basic and advanced training in database access and usage
 
    • Organizes, prepares, schedules, and conducts training sessions
    • Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages
      • Audience may include Attorneys, Paralegals, government Case Managers, client agency staff, and/or other contractor employees
(Does not imply paid training for User Support Specialist)
 
    • Prepares training approach and materials
    • Arranges for use of training facilities, for access to appropriate applications, etc.
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