Apr. 2023 Re-Post, User Support Specialist, U.S. Attorneys' Office, Miami
Miami, FL · Information Technology
12/2023 Update Resumes still accepted for review and consideration.
C & C International Recruitment Accepting Resumes For:
User Support Specialist to assist in the work of the
U.S. Attorney’s Office, U.S. Department of Justice Miami, FL 33132
--- Please review the Resume Requirements, Qualifications, and Responsibilities/ Duties for the position prior to providing resume with references. --- (Please email firstname.lastname@example.org to request a resume template. Include position, division, and location in subject line.)
(Candidates reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume.)
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $25.85 that includes a Health and Welfare Benefit of $4.41 an hour.
Upon completion of six (6) months of employment, the selected candidate can expect SCA pay rate as a permanent full-time employee with the federal contractor.
Period of Performance:
Current contract period: Date of Hire through May 31, 2024 - with the potential for annual extensions through May 31, 2027 - preference for placement/transfer as federal contract employeeafter six (6) months employment with C&C International
Normal Work Operations: Monday through Friday, 8:30 a.m. to 5 p.m., 40 hours a week, with the exception of federal holidays (Work hours may be adjusted by federal personnel.)
Travel will be required one to two (1-2) days a week with government provided vehicle.
Full contact information is requested on the resume for security clearance procedures. Resumes without complete requested information may not be considered or reviewed.
A one-paragraph overview highlighting qualifications for the position, software experience, and education
- Please clearly include software applications experience and certifications - - Clearly state experience in e-Discovery software applications such as Relativity, iPro, Case Map, Trial Director, Concordance, et cetera
Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum two (2) pages, to include professional references
Please provide three (3) professional references in the following format:
Name of Reference: Job Title: Organization: Phone: Email: Relationship to candidate during tenure:
Please include the following contact information: full name, home address, home phone number, mobile phone number, and personal email address
For each position and school attended, please list the following:
City and State Dates of Employment (month and year, MM/YYYY) Date of Graduation (month and year, MM/YYYY)
- Must obtain a U.S. government security clearance, Public Trust
(active clearance preferred)
User Support Specialist Qualifications (not limited to):
Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
Certain applications may require certification by the software provider
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
Experience with DoJ office automation environments extremely helpful
Should be an expert user of the government's word processing, spreadsheet, and email systems
Excellent oral and written communication skills required
Pleasant telephone manner important
From Statement of Work
Qualifications: • Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. • Certain applications may require certification by the software provider. • Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. • Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. • Prior experience in automated litigation support preferred. • Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. • Excellent oral and written communications skills required. • Pleasant telephone manner important. Undergraduate degree valued.
Undergraduate degree valued
Prior experience in automated litigation support preferred
Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred
User Support Specialist Responsibilities/Duties (not limited to):
The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement. Travel to other district offices is required on a regular basis using government provided vehicles. Travel required one to two (1-2) days per week.
• Assisting users with various I.T. related troubles • Installing and maintaining USAO hardware and software • Physically moving I.T. equipment • Administering user accounts • Monitoring and diagnosing I.T. systems • Actively using trouble tickets to follow issues • Training district users • Tracking I.T. equipment
Provides telephone help desk and on-site support to end users
Applications supported will be chiefly litigation support applications but may also include other office applications such as word processing, spreadsheet, presentation, and graphics packages
Provides assistance in using hardware and software
Performs Help Desk functions, such as answering and responding to user phone calls
Assists users in constructing simple queries and reports and helps solve routine problems related to accessing databases
Installs and troubleshoots litigations support packages on user desktops
Provides basic and advanced training in database access and usage
Organizes, prepares, schedules, and conducts training sessions
Training will most often be user level training for specific databases or specific software packages, including word processing and other office automation packages
Audience may include Attorneys, Paralegals, government Case Managers, client agency staff, and/or other contractor employees
(Does not imply paid training for User Support Specialist)
Prepares training approach and materials
Arranges for use of training facilities, for access to appropriate applications, etc.