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June 2024 Post, User Support Specialist Help Desk, U.S. Attorneys' Office, Miami, FL 33132
Miami, FL · Information TechnologyC & C International Recruitment Accepting Resumes For:
User Support Specialist - Help Desk (Computer Operator II)
to assist in the work of the
U.S. Attorney’s Office
U.S. Department of Justice
Miami, FL 33132
--- Please review the Resume Requirements, Qualifications, and Responsibilities/ Duties for the position prior to providing resume with references. ---
(Please email recruiting@ccintercomputers.com to request a resume template.
Include position, division, and location in subject line.)
(Candidates’ qualifications reviewed in order of preference, meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume in addition to Basic Qualifications.)
Pay Rate Information
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $29.90 that includes a Health and Welfare Benefit of $4.57 an hour.
Service Contract Act, or SCA, position pay rates are determined by the U.S. Department of Labor, Wage and Hour Division.
More information is available at https://sam.gov/content/wage-determinations
Upon completion of six (6) months of employment, the selected candidate can expect an annual salary as a permanent full-time employee with the federal contractor.
Period of Performance:
(Tentative)
Current contract period: Date of Hire through May 31, 2025
- with the potential for two (2) annual extensions through May 31, 2027
- preference for placement/transfer as federal contract employee after six (6) months employment with C&C International
Work Hours of Operation: , Monday-Friday, 8:30 a.m. – 5:00 p.m., 40 hours per week, two (2) 15-minute breaks and 30-minute lunch, except for federal holidays, unless otherwise stated
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
Resume Requirements:
Full contact information is requested on the resume for security clearance procedures.
Resumes without complete requested information may not be considered or reviewed.
- Clearly state experience in e-Discovery software applications such as Relativity, iPro, Case Map, Trial Director, Concordance, et cetera
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
City and State
Dates of Employment (month and year, MM/YYYY)
Date of Graduation (month and year, MM/YYYY)
Special Requirements:
- Must be a U.S. citizen
- Public Trust Suitability Determination required with favorable recommendation
Web site for more information:
https://www.ecfr.gov/current/title-5/chapter-I/subchapter-B/part-731?toc=1
A favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment.
Code of Federal Regulations, CFR
Title 5 - Administrative Personnel
Chapter 1 - Office of Personnel Management
Subpart B - Civil Service Regulations
Part 731 – Suitability
User Support Specialist – Help Desk
Qualifications:
Preferred Qualifications:
User Support Specialist – Help Desk
Responsibilities/Duties:
The User Support Specialist/Help Desk will provide I.T. and software applications end-user support, to personnel with the U.S. Attorneys’ Office in downtown Miami, FL.
The User Support Specialist may support any division/section within USAO depending on the needs of the office at time of hire.
The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
Typical assignments include the following but not limited to:
The above-mentioned duties may be performed as single functions or in combination with one another.
User Support Specialist - Help Desk (Computer Operator II)
to assist in the work of the
U.S. Attorney’s Office
U.S. Department of Justice
Miami, FL 33132
--- Please review the Resume Requirements, Qualifications, and Responsibilities/ Duties for the position prior to providing resume with references. ---
(Please email recruiting@ccintercomputers.com to request a resume template.
Include position, division, and location in subject line.)
(Candidates’ qualifications reviewed in order of preference, meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume in addition to Basic Qualifications.)
Pay Rate Information
This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $29.90 that includes a Health and Welfare Benefit of $4.57 an hour.
Service Contract Act, or SCA, position pay rates are determined by the U.S. Department of Labor, Wage and Hour Division.
More information is available at https://sam.gov/content/wage-determinations
Upon completion of six (6) months of employment, the selected candidate can expect an annual salary as a permanent full-time employee with the federal contractor.
Period of Performance:
(Tentative)
Current contract period: Date of Hire through May 31, 2025
- start date confirmed after completion and favorable recommendation of federal Public Trust Suitability Determination i.e., Standard Form-85P Questionnaire
- please review Special Requirements for suitability references
- with the potential for two (2) annual extensions through May 31, 2027
- preference for placement/transfer as federal contract employee after six (6) months employment with C&C International
Work Hours of Operation: , Monday-Friday, 8:30 a.m. – 5:00 p.m., 40 hours per week, two (2) 15-minute breaks and 30-minute lunch, except for federal holidays, unless otherwise stated
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
- travel may be one to two (1-2) days per week
Resume Requirements:
Full contact information is requested on the resume for security clearance procedures.
Resumes without complete requested information may not be considered or reviewed.
- A one-paragraph overview highlighting qualifications for the position, software experience, and education
- Clearly state experience in e-Discovery software applications such as Relativity, iPro, Case Map, Trial Director, Concordance, et cetera
- Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum two (2) pages, to include professional references
- Please provide three (3) professional references in the following format:
Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
- Please include the following contact information: full name, home address, home phone number, mobile phone number, and personal email address
- For each position and school attended, please list the following:
City and State
Dates of Employment (month and year, MM/YYYY)
Date of Graduation (month and year, MM/YYYY)
- Email resumes in the above format to recruiting@ccintercomputers.com.
Special Requirements:
- Must be a U.S. citizen
- Public Trust Suitability Determination required with favorable recommendation
Web site for more information:
https://www.ecfr.gov/current/title-5/chapter-I/subchapter-B/part-731?toc=1
A favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment.
Code of Federal Regulations, CFR
Title 5 - Administrative Personnel
Chapter 1 - Office of Personnel Management
Subpart B - Civil Service Regulations
Part 731 – Suitability
User Support Specialist – Help Desk
Qualifications:
- Excellent written and oral communication skills
- Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
- Certain applications may require certification by the software provider
- Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
- Should be an expert user of the government software application systems such as word processing, spreadsheet, and email
- Pleasant telephone manner important
- Ability to consistently deliver highest quality work under extreme pressure
- Ability to obtain a security clearance
- Valid driver’s license
- Must be a U.S. citizen
Preferred Qualifications:
- Experience with DoJ office automation environments extremely helpful
- Prior experience in automated litigation support
- Prior Help Desk experience in Information Technology
- Experience working in a government and/or litigation support environment in conjunction with basic qualifications
- Prior teaching/training experience involving computer applications, such as database, imaging, or other automated litigation support applications
- Undergraduate degree valued
- Current or active clearance
User Support Specialist – Help Desk
Responsibilities/Duties:
The User Support Specialist/Help Desk will provide I.T. and software applications end-user support, to personnel with the U.S. Attorneys’ Office in downtown Miami, FL.
The User Support Specialist may support any division/section within USAO depending on the needs of the office at time of hire.
The User Support Specialist will be required to maintain the utmost level of customer service, responsiveness, communication, and judgement.
- Responsible for assisting the district I.T. staff in performing a variety of tasks associated with the day-to-day operations and administration of I.T. systems within the office
- Duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities
Overtime and travel may be required as needed with prior authorization by federal personnel.
Travel to other district offices may be required on a regular basis using government provided vehicle and/or via personal transportation.
- travel may be one to two (1-2) days per week
Typical assignments include the following but not limited to:
- Assisting users with various I.T. related troubles
- Installing and maintaining USAO hardware and software
- Physically moving I.T. equipment
- Administering user accounts
- Monitoring and diagnosing I.T. systems.
- Actively using trouble tickets to follow issues.
- Training district users
- Tracking I.T. equipment
The above-mentioned duties may be performed as single functions or in combination with one another.