C & C International Recruitment Accepting Resumes For:

User Support Specialist to assist in the work of the

Western District of Missouri
U.S. Attorney’s Office, U.S. Dept. of Justice
Springfield, MO 65806

---  Please review the Resume Requirements, Qualifications, and Responsibilities/ Duties for the position prior to providing resume with references.  ---
(Please email recruiting@ccintercomputers.com to request a resume template.
Include position, division, and location in subject line.)

(Candidates reviewed in order of preference meeting Preferred Qualifications and Responsibilities/ Duties listed as experience in prior positions on resume.)

Pay Rate Information

This is a temporary to permanent hire Service Contract Act position with an hourly pay rate of $25.95 that includes a Health and Welfare Benefit of $4.57 an hour.


Service  Contract Act, or SCA, position pay rates are determined by the U.S. Department of Labor, Wage and Hour Division. 
More information is available at https://sam.gov/content/wage-determinations

Upon completion of six (6) months of employment, the selected candidate can expect an annual salary as a permanent full-time employee with the federal contractor.


Period of Performance: 

(Tentative)

Current contract period: Date of Hire through May 31, 2025

•  start date confirmed after completion and favorable recommendation of federal Public Trust Suitability Determination i.e., Standard Form-85P Questionnaire

-  with the potential for annual extensions through May 31, 2027
-  preference for placement/transfer as federal contract employee after six (6) months employment with C&C International

Work Hours of Operation:  , Monday-Friday, 8:30 a.m. – 5:00 p.m., 40 hours per week, two (2) 15-minute breaks and 30-minute lunch, except for federal holidays, unless otherwise stated

With prior notification and proper approval, overtime and travel may be required for the position.

Resume Requirements:

Full contact information is requested on the resume for security clearance procedures. 
Resumes without complete requested information may not be considered or reviewed.
 

•  A one-paragraph overview highlighting qualifications for the position, software experience, and education  

-  Please clearly include software applications experience and certifications  -
-  Clearly state experience in e-Discovery software applications such as Relativity, iPro, Case Map, Trial Director, Concordance, et cetera
 

• Resume for each person in MS Word format, over all 1” margins, 10-pitch font, maximum two (2) pages, to include professional references
• Please provide three (3) professional references in the following format:

Name of Reference:
Job Title:
Organization:
Phone:
Email:
Relationship to candidate during tenure:
 

• Please include the following contact information:  full name, home address, home phone number, mobile phone number, and personal email address
• For each position and school attended, please list the following:

City and State
Dates of Employment (month and year, MM/YYYY)
Date of Graduation (month and year, MM/YYYY)
 

• Email resumes in the above format to recruiting@ccintercomputers.com. 

Special Requirements:
 
-  Must be a U.S. citizen
 
-  Public Trust Suitability Determination required with favorable recommendation
Web site for more information: 
 https://www.ecfr.gov/current/title-5/chapter-I/subchapter-B/part-731?toc=1
A favorable Public Trust Suitability Determination investigation is required for the position and requested on a conditional offer of employment. 

Code of Federal Regulations, CFR
Title 5 - Administrative Personnel
Chapter 1 - Office of Personnel Management
Subpart B - Civil Service Regulations
Part 731 – Suitability


User Support Specialist
Qualifications: 
 

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
  • Certain applications may require certification by the software provider

 

• • Example applications/ software:  Windows OS, Microsoft Office, Zen Desk

Legal software/ technology: Case Map. Trial Director, Relativity Document Review
 

• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications

 

• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
• should be an expert user of the government's word processing, spreadsheet, and email systems

 

• Excellent oral and written communications skills required
• Pleasant telephone manner important

Preferred Qualifications:
 

• Undergraduate degree
• Prior experience in automated litigation support
  • 6 months - 1 year experience
  • E-Discovery Reference Model, EDRM, workflow
  • Legal software/ technology and procedures

 

• Experience with DoJ office automation environments

 

• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications
  • i.e., Case Map, Trial Director, Relativity or other document review applications/ databases

User Support Specialist
Responsibilities/Duties:

 

• Assists the I.T. staff in performing a variety of tasks associated with the day-to-day operations and administration of IT systems within the office

 

• • Provides a wide variety of technical support services to coordinate teleconferences and distance learning activities to effectively deliver legal training using electronic and/or telecommunications media

 

• • Assists users with various I.T. related troubles

 

• • Assists in the configuration, installation, and maintains USAO hardware and software.

 

• • Properly maintains and controls assigned telecommunication systems using knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems

 

• • Administering user accounts

 

• • Monitors compliance and maintains assigned information systems security procedures in accordance with internal, agency, and federal information security regulations and policies

 

• • Actively using trouble tickets to follow issues

 

• • Tracking I.T. equipment

 

• • Assists with Personal Identity Verification cards (PIV) activations, updates, and other issues
  • Training district users

 

• • Assist in the planning and delivery of customer support services at the point of computer user/specialist interface, including installation, configuration, troubleshooting, customer assistance, and/or training