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Remedy Engineer/ Subject Matter Expert II

Arlington, VA
Job Functions:

Experience with Remedy 8.X and 9.X
  • Prior experience with major application upgrade 8.x to 9.x is helpful
  • Minimum 5 years general IT experience and 5 years Remedy development experience on versions 8.5 and beyond; experience with prior version is desired
  • Experience with BMC 9.1 components, modules, and related skills:
  • CMDB 2.x experience; should be able to create and customize classes as wells as understand the CDM and its relationships
  • Configuration and customization of the Asset Management Module
  • Configuration of the Service Request Module (SRM)
  • Configuration and customization of the Service Desk: Incident Module
  • Configuration of the Service Level Management (SLM) module
  • Configuring and defining Foundation Data
  • Familiarity with data loading tools such Atrium Integration Engine and Atrium Integrator
  • Experience with Remedy in both a developer and administrator capacity
  • Demonstrated experience in conducting working sessions for requirements gathering
  • Demonstrated experience in developing technical options and recommendation
  • Experience working with BMC's ITSM product suit
  • Experience working in a Virtual Environment
  • Experience defining and configuring data normalization and reconciliation jobs within the CMDB
  • Experience configuring discovery and CMDB synch jobs within ADDM
  • Excellent communication skills, both verbal and written
  • Familiarity with both the Unix and Windows operating system’s
  • Participates in client/project meeting(s) for needs assessment and design review
  • Designs, develops, implements and maintains moderately complex database for internal and external users/clients
  • Perform moderately complex systems and database administration
  • Monitor and tunes appropriate systems to ensure optimum level of performance
  • Coordinate with appropriate management personnel in implementing changes
  • Support the design and configuration of complex system landscapes
  • Support complex data/media recoverability through system backups and database archive operations
  • Oversee, recommend and implement appropriate level database solutions and enhancements to ensure an improvement in system reliability and performance
  • Oversee and apply appropriate support packages/patches to maintain system integrity
  • Develop and maintain appropriate system documentation to ensure that documentation is current
  • Oversee the maintenance of a library of system-supporting process and procedure documentation
  • Performs analyses and reviews complex applications being released into production
  • Develops test application code in client server environments to ensure that software conforms to build management practices
  • Develops back-up and recovery procedures and data archive/purge procedures
  • Creates supporting technical documentation
  • Remains abreast of and analyzes new and emerging technologies and tools for applicability to field
  • Ability to comprehend and integrate business unit/client needs into appropriate database system
AS and/or 5-15 years of experience

Labor Category Description:

Develops requirements from a project's inception to its conclusion for a particular IT subject matter area (i.e., simple to complex systems). Assists other project members with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; life-cycle management; software development methodologies; modeling and simulation; disaster recovery; and requirements management.


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