(a) Responsibilities/Duties. Technical manager responsible for all technical aspects of very large projects, particularly those with unique and/or complex requirements. For example, for reasons of security, or location, or because of specialized software requirements or telecommunications access needs, some projects may require establishing a separate, dedicated local area network, with a dedicated database server. Other projects may require setting up a large number of specialized databases or customized applications for analyzing case data. IT support staff may need to be dedicated to the maintenance of these systems. In such instances, the Government may order the services of a Systems Manager to manage all of the IT resources for the project, from hardware and software, to staffing, to coordination and interconnection with other already existing systems. The Systems Manager typically reports to the Contract IT Manager or to the Lead Project Manager or Deputy Division Director for the project. The Systems Manager must take a very proactive, leadership role in managing the IT aspects of the project, including actively coordinating with a variety of Government representatives, other contractors, and other project and Contractor components, anticipating problems, hiring and training staff, etc. Manages user help desk support, system and user documentation, system and user training. Oversees development of configuration management, risk analysis, and disaster recovery solutions. Ensures that system and data security are adequately implemented and enforced. Consults with COR regarding scheduling of work, personnel assignments, priorities and progress reporting; plans, staffs, schedules, and develops cost estimates for work to be performed; and reports on progress. Directs and supervises staff; ensures conformance to functional requirements, technical design, and work standards; ensures successful completion of work, timeliness of deliverables, and quality control.
(b) Qualifications. This is a very senior level position, and candidates must demonstrate substantial, in-depth skills and experience specific to the requirements of the system/installation. For example, if the system involves a Sun Solaris Oracle application, to be made available across the JCON network, this individual would need to have at least three years of hands-on experience in actually doing the work of setting up Sun servers, and in installing, running, and maintaining Oracle applications, in a large scale office automation network. Other systems and installations will require different sets of skills: Windows based systems will require more specific hands-on experience setting up and running those systems and applications; browser based systems will require extensive hands-on experience setting up and maintaining browser based applications. At least several years of first line management experience will also be required. Experience in implementing user support help desks extremely helpful; experience developing and deploying new applications to an established user group extremely helpful. Experience in a litigation support environment would be extremely helpful, as would be hands-on experience in a Windows office automation environment such as JCON. Excellent oral and written communication skills are required. Trial support experience a plus. In all cases, management skills, systems analysis and leadership skills, and communications skills will be extremely important. Undergraduate degree strongly preferred; preferably in the computer science or information management/technology disciplines. Graduate degree in computer science or information management/technology preferred. Managerial experience required.