User Trainer / Senior User Support Specialist

Location: Washington, D.C.
Date Posted: 05-02-2018
User Trainer / Senior User Support Specialist
Washington, D.C.

Resume - 2 page MAXIMUM (Microsoft Word Format Only)

Looking for a User Trainer/Senior User Support Specialist which will report to the Help Desk Supervisor or Department Manager. Will require frequent contact with Government COR, Case Managers, trial attorneys, client agency staff, etc., as well as with other Contractor components.

Responsibilities will include: Performing help desk functions (answering and responding to user phone calls, troubleshooting litigation support packages on user desktops, laptops, and coordinating support with office automation support contractors and staff). Creating trouble tickets using a Ticket management system. Responding to emails from the user community. Assisting in the setting up and operating of end user support program for major litigation applications in support of specific cases/projects. Setting up of user training programs, particularly for litigation support. Developing training course outlines and agendas. Organizing, preparing, scheduling and conducting training sessions. Determining training approach and materials to cover, or following existing materials.

(Training will most often be user-level training for specific cases using specific litigation support applications. Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees.)

ANSWER IN 3rd page of RESUME:
  1. How many years of computer application (database,imaging, automated litigation) experience do you have?
  2. Do you have any Relativity, CaseMap/TimeMap, TextMap, TrialDirector, Concordance, and Summation experience? How long?
  3. Experience with Government word processing, spreadsheet and email systems?

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