Data Center Operation Manager

Location: Washignton, DC
Date Posted: 04-13-2017

Data Center Operation Manager

Minimum 15 years
 

  • Experience with Data Center consolidation and modernization through the use of server virtualization and Cloud Computing solutions.
  • Direct the planning, coordination, implementation and execution of approved policies, programs and services related to Data Center services.
  • Serve as the IT technical project lead/task manager and assist with systems implementation.
  • Deep knowledge of Data Center Management, including design, infrastructure (hardware, software and telecommunications), maintenance and operations.
  • Oversee operations-related projects.
  • Lead Datacenter projects and activities to ensure they are delivered to meet the requirements.
  • Oversees the day-to-day operation of NASA HQ IT infrastructure.
  • Work with IT operations and assist with anticipate problems, events and incident management, change management, and problem management.
  • Experience with monitoring tools such as Solarwinds, and Nagios.
  • Responding to Data center problems resulting from catastrophic events, incident response and power outages.
  • Assist with the execution of the disaster recovery plan when a business or IT operations disruption occurs.
  • Assist with infrastructure devices hardening guidelines, policies, configuration standards and best practices for NASA network.
  • Review policy and procedure and ensure all IT systems and services are remain in compliance with agency, policies and guidelines.
  • Experience in Server Virtualization; Server Consolidation; understanding in managing Cloud Environments through the Amazon Web Services and be able to assist with moving applications, web sites and services to the Amazon Cloud environment.
  • Experience with infrastructure components, including but not limited to: Microsoft Server 2008 R2 & 2012 R2, Linux and UNIX, NetApp data storage, Active Directory and GPO management and design, Virtualization (VMware), and AWS cloud services.
  • Experience in managing staff to support daily operational tasks, projects/activities to ensure they are delivered on schedule and meet customer requirements.
  • Leads and directs staff that provide IT services.
  • Assigns work and establishes priorities.
  • Supervises staff on performance of tasks and activities.
  • Experience with change and configuration management process and ensure that modifications are consistent with infrastructure and application architecture specifications as well as security policies.
  • Review and evaluate System Change Request and ensure the successful implementation of system changes.
  • Knowledge with managing Data Center space & power utilization including understanding Data Center HVAC, Power Distribution, Data Center UPS, Cable Plant Layout, Environmental monitoring systems and commissioning/decommissioning of devices and servers in Data Center.
  • Experience with inventory of Data Center devices and ensure to have spare part to support disaster recovery in case of device failure.
  • Provide asset management for IT hardware, software, and equipment.
  • Experience with Data Center documentation including new facility diagrams, floor space, rack space, wiring diagrams, patch panels, and cable management.
  • Review Standard Operating Procedure (SOP) and to ensure staff follow and carry out the operations correctly.
  • Develop, and update documents and SOPs for production services.
  • Experience in managing datacenter physical environment, security (physical/logical), and ensure NASA HQ policies are followed.
  • Maintain & update physical access procedures for the data centers.
  • Experience in preparing and managing of the KPI reports and metrics across all services within Data Center.
  • Monitor the Data Center infrastructure, to ensure responsiveness and availability is maintained in accordance with SLAs.
  • Monitor service area Metrics and review and validate all performance reports.
  • Analyze existing operations and make recommendations for the improvement and growth of the Data Center infrastructure and IT systems.
  • Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.
  • Researches and identifies state-of-the-art technologies that could enhance IT operations, services, and performance of systems and components.
  • Knowledge and understanding of industry best practices. Develop long term vision of technologies and solutions.
  • Provide technical and technology solutions advice recommendations to Government.
  • Good knowledge with ITIL process frameworks as a best practices to support services as prescribed by the Service Operation Lifecycle and Service Management and continual process improvements.
  • Meeting with Government on project status and service delivery and to assist in predicting future infrastructure and application capacity needs.
  • Support the acquisition of Data Center hardware, software, equipment and supplies in order to meet operational requirements.
  • Develop business case justifications and cost/benefit analyses for devices in Data center.
  • Provide IT engineering expertise for the development and delivery of upgrades, technology refresh, service enhancements, and replacement of IT systems.
  • Strong written and verbal communication skills.
 
Secret Clearance; Top Secret preferred
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