Litigation Technology Team Manager

Location: Washington, DC
Date Posted: 09-06-2017
Litigation Technology Team Manager

Location:  Washington DC
Responsible for the management of multiple legal technology services including, electronic data intake services, eDiscovery processing and production requests, trial support services, digital forensics, data manipulation and scripting efforts, system administration of review platforms, and user support help desk services. Provides hands-on management of electronic file processing activities. Provides consulting services to case teams regarding best practices for the use of legal technology. Coordinates with the Information Technology (IT) team to ensure systems are working at optimal levels. This includes, but is not limited to, working with the IT Program Manager to ensure new eDiscovery tools meet established security policies, participating in the system implementation, upgrades, and patches of eDiscovery tools, and collaborating with network administrators to troubleshoot technical issues. Investigates new technology and provides business case recommendations on which investments to make to ensure continued business growth. Forges collaborative partnerships with diverse teams of project managers and legal professionals to meet critical deadlines. Identifies and understands problems or issues through analysis of multiple data sources to draw effective conclusions and chooses the most effective course of action considering the broad business impacts. Provides training, mentoring, management and direction for a team of eDiscovery professionals.
·        This team comprises 10 analysts (ranging from Sr Forensic Admins, Relativity Admins, data processing, data staging, job ticketing, programming)
·        Primary tools supported: Relativity, JobTraQ, iConect, Eclipse, Concordance, SQL
·        Development of best practice models: oversee and monitor team best practices, develop and promote standard protocols for re-occurring services, etc
·        Operational Management of the Litigation Support Team: Provide daily oversight of service delivery, supervise and manage the team, ensure appropriate tracking of work, develop and monitor goals and objectives, etc.
o   Mentor and discipline personnel, conduct performance reviews, and make appropriate recommendations to management 
o   Report activities for department and ensure compliance with directives (timesheets, status reports, etc.) instituted by management 
o   Oversee intra, inter-department coordination and collaboration 
o   Manage projects and deliverables, assist with architecting projects, project planning and scoping, develop project schedules and all other work involved in the overall management of projects 
o   Work with others to assure project success 
o   Assign and manage resources based on the needs within the department, this includes leveling and managing overall work effort within the department 
·        Assist with maintaining monthly status reporting (i.e. billing, client-facing user reports, etc)
·        Location: Washington DC – on contractor site
·        Assume other tasks as may be assigned or directed 
·        Strong Communication skills
·        Ability to obtain MBI government security clearance (public trust)
·        Minimum of five years’ experience in successful management of client service delivery teams; management of teams in a litigation support or litigation technology environment preferred.
·        The position requires a professional that is highly organized and results-driven with the ability to effectively manage projects in a fast-paced environment and can influence others so as to achieve the desired results.
·        Requires a minimum of five years’ experience in managing delivery of litigation support services in a law firm or corporate environment, or related work in legal or government environment.
·        Previously demonstrated positive leadership and highly effective written and oral communication skills, indicative of ability to articulate ideas and to direct and motivate staff.
·        Proven experience in leading, training, process development.
·        Ability to work effectively with all levels of personnel and to collaborate in a variety of team settings.
·        Minimum of three years’ experience in the development and implementation of processes to litigation matters, or comparable experience.
·        Must be extremely proficient with computers and have at least three years’ experience with and a working knowledge of software applications utilized for litigation support.
·        Bachelor’s degree preferred or 9 years’ experience in lit support
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