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Nov. 2023 Re-Post, C&C Internationl Computer Help Desk/ I.T. Service Ticket Technician

Hollywood, FL
C & C International Position Description

Computer Help Desk/ I.T. Service Ticket Technician
Hollywood, FL 33020

Work Schedule:  Monday – Friday, 9 a.m. to 5 p.m. in office/ on-site position

Pay Rate:  starting at $14 to $16 an hour, based on experience

This is a full-time position. 
(Please answer the questions in the online application in addition to uploading resume and additional documents.)

Candidate resumes meeting preferred qualifications given priority in consideration.
Candidates may apply online

You may also send resumes to recruiting@ccintercomputers.com or mjoseph@ccintercomputers.com
Subject line: Resume for Computer Help Desk Technician Position

Job Summary

  • Remotely analyze computer systems trouble tickets, and order warranty parts from specific manufactures
  • Input data into company CRM system, I.T. Service Management System
  • Produce various daily and weekly reports for customers
  • Coordinate parts ordering and returns to manufacturers

Minimum Requirements
  • High school diploma or G.E.D.
  • Two (2) years customer service experience preferred
  • Ability to handle four (4) phone lines preferred
  • Understanding of internet & email
  • Familiarity with database systems for CRM and I.T. Service Management
  • Ability to multi-task
  • Knowledge of Microsoft Office (Outlook, Excel, Word)
  • Must be detail-oriented

Duties and Responsibilities (included by not limited to)
  • Manage communications electronically, handle a multiple line phone system and route all inbound calls
  • Develop, document and revise system design procedures, test procedures, and quality standards
  • Remotely analyze computer systems’ trouble tickets
  • File and complete work orders and ensure accurate follow-up of all trouble tickets
  • Order warranty parts from manufacturers and coordinate parts returns
  • Determine computer software or hardware needed to set up service call
  • Produce daily and weekly reports for customers and input data into CRM system
  • Review and analyze computer code trends and add to knowledge base


-  Follow data security procedures
-  Follow data/ document file storage procedures
-  Recommend software or hardware purchases
-  Understand computer equipment operating manuals
-  Use computer networking technology, LAN external server/ hard drive
-  Use relational database software, i.e. I.T. Service Management Systems
-  Use spreadsheet software i.e. MS Excel

-  Communicate technical information
-  Use computers to enter, access or retrieve data
-  Use interpersonal communication techniques
-  Use word processing or desktop publishing software
-  Select software for clerical activities
-  Consult with staff or users to identify operating procedure problems
-  Recommend purchase or repair of furnishings or equipment
-  Monitor operating conditions

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